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Hale Warranty

5 Year Limited No Fault Warranty

(All parts-including flaps-and labor-labor only included if the door was originally installed by Pet Door Pro)

Thank you for doing business with Pet Door Pro. We are sure you will be satisfied with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price.

Pet Door Pro, LLC, guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from Pet Door Pro, LLC shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, any unit found to be defective in workmanship and/or material. (See notes A and B below)

  • 1st year – 100% of all parts and labor (labor covered only if originally installed by Pet Door Pro)
  • 2nd year – 50% of all parts and labor (labor covered only if originally installed by Pet Door Pro)
  • 3rd year – 40% of all parts and labor (labor covered only if originally installed by Pet Door Pro)
  • 4th year – 30% of all parts and labor (labor covered only if originally installed by Pet Door Pro)
  • 5th year – 20% of all parts and labor (labor covered only if originally installed by Pet Door Pro)

This warranty does not include any field service labor unless the product was installed by Pet Door Pro.

A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the first year, we will replace the unit for 50% of the current total price. There is no warranty on glass after the first year.

B-Parts Damaged by Misuse or Neglect: Pet Door Pro will pay 20% of the cost of the current list price of parts and labor for the first year. No reimbursement shall be greater than the price of the replacement part.

Pet Door Pro, LLC will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mis-measuring or any other damage due to no fault of Pet Door Pro. Pet Door Pro will not accept any responsibility beyond 50% if damage is due to no fault of Pet Door Pro.

Security Boss Warranty

Limited Lifetime Warranty

The Security Boss Manufacturing LLC® Limited Lifetime Warranty guarantees to the original consumer / purchaser of our MaxS eal Pet Doors® and/or Security Boss Pet Screen Doors a limited lifetime warranty that covers the interior and exterior frame assemblies, security panels and tunnels of the MaxSeal Pet Door® models and the overall frame assembly of the Pet Screen Doors to be free of defects in material and workmanship under normal use and service for the life of this product under the ownership of the original purchaser. This warranty is not transferable.

Component pieces of the MaxSeal and Pet Screen Door are designed to be maintained and replaceable when needed through normal use and service. Defective products or part may be sent, freight prepaid, to Security Boss Manufacturing LLC® for replacement or repair under this warranty. Proof of purchase date must accompany any returned item. Manufacturer's liability on any claim shall not exceed the cost of the product or component piece replacement cost. Security Boss Manufacturing LLC® does not cover or pay for the loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.

Damage caused by accident or abuse, including damage caused by pets, is specifically excluded from this warranty.

This warranty replaces any and all previous warranties, either written, oral, or implied, band is the only warranty made by this company.